Solutions

Bilingual Contact Center Outsourcing

Telvista’s contact centers in the U.S. and Mexico deliver quality support for both English- and Spanish-speaking customers. We have the experience to help put you ahead of the competition with bilingual technical support, customer service, sales, and order entry programs.

Self-Service Solutions

Contact automation is a cost-effective way to deliver service to a growing customer base. We deliver complete end-to-end implementations of IVR- and Web-based call automation. We also provide expertise in call flow design, survey development and reporting.

Business Analytics

Consulting services support contact center efficiency, network design, technology utilization, and resource deployment. We help clients use new technologies to handle inquiries and advise management on workforce issues. Using our proprietary business process methodology, we also analyze current infrastructure to provide improvement suggestions.