What Is Telvista@Home
Telvista@Home is our work-at-home support program which helps us offer employee and client convenience. We allow our agents to perform their jobs from their home office, which enables us to provide better quality scores and greater employee satisfaction. This solution has attracted a lot of candidates from across the country, which assisted us in creating an impressive talent pool. It also reduced the stress levels of our workforce and increased their productivity, helping us to deliver great results to clients.
Recognized by Contact Center World as the best Work from Home program in 2022.
Developing a Connected Workforce
With Telvista@Home, we are determined to establish a more connected working environment. This solution is primed for success as we offer enhanced communication tools and processes that help support our employees, ensuring team and performance continuity. Our work from home model allows employees to feel more committed to Telvista and its clients. It also encourages them to connect with those who have opted for a work-at-home career which helps in building a stronger bond, resulting in employee satisfaction and retention.
A Flexible Work Model
Telvista pays special heed to the hiring process and training programs for making Telvista@Home effective. We make sure to recruit and train the right talent for the job. Our flexible business model doesn’t just deliver clients with tailored solutions but also offers customer-focused account teams to manage your requirements. Our Telvista@Home capabilities provide flexibility and access to the right resource from any location. We use automation and intelligence tools to drive efficiency and for optimizing our agent’s ability to add value.