Consistency is the hallmark of a great partner and at Telvista, we’ve delivered on that promise for five consecutive years. Since 2019, we’ve achieved a remarkable 100% fill rate every year, ensuring our clients’ staffing needs are met with precision and reliability. But in 2024, we didn’t just hit our target, we surpassed it with an incredible 107% fill rate, all while maintaining strong employee retention.
This milestone isn’t just about numbers; it’s our commitment to helping clients thrive by providing exceptional staffing solutions in the telecommunications and legal sectors.
The BPO Staffing Challenge
Rapid growth and high turnover rates are common in the contact center industry. Whether scaling operations to meet seasonal spikes, sourcing talent for niche roles, or maintaining compliance, staffing obstacles can slow down contact centers and their clients.
At Telvista, our expert Human Resources (HR) and Recruitment team specializes in fast, accurate, and effective hiring. From entry-level agents to specialized roles, we ensure every position is filled on time, with top-tier talent, so you never miss a beat.
What Does a 107% Fill Rate Mean?
A fill rate measures the percentage of open positions successfully filled within a given timeframe. A 100% fill rate means every role requested by a client has been filled, meeting their staffing needs.
At Telvista, we go beyond simply meeting expectations. Achieving a 107% fill rate means we don’t just fill positions, we anticipate client needs by hiring additional qualified professionals to account for potential attrition, unforeseen demands, or sudden growth opportunities. This proactive approach ensures our clients always have the talent they need, when they need it, minimizing disruptions and enabling seamless operations.
How Telvista Solves Recruitment Challenges
When it comes to staffing, Telvista delivers solutions that set us apart:
- Strategic High-Quality Hiring: Advanced assessment tools and tailored evaluations ensure only top-tier talent is selected to meet specific client needs.
- Accelerated Hiring Timelines: Streamlined processes and a robust talent pipeline enable us to exceed expectations, even under tight deadlines.
- Short-Notice Flexibility: We adapt strategies to meet last-minute demands without compromising candidate quality.
- High-Volume Expertise: Our team excels in rapidly scaling recruitment efforts to address peak seasons or unexpected surges.
- Innovative Talent Acquisition: Data-driven insights and targeted sourcing channels attract and retain highly qualified candidates.
- Retention and Long-Term Success: By prioritizing cultural fit and tailored onboarding programs, we reduce turnover and ensure long-term satisfaction.
Why Telvista is the Partner You Need
Here’s why leading brands trust Telvista to handle their staffing needs:
- Unmatched Expertise: Our HR and Recruitment team combines industry expertise with cutting-edge tools to source, evaluate, and onboard the right talent.
- Fast, Scalable Solutions: We excel in high-volume hiring for time-sensitive projects, adapting quickly to shifting demands.
- Employee Retention Excellence: Retaining talent is just as critical as hiring it. Our strong retention rates ensure consistency and reliability for your team.
- Commitment to Quality: From skill assessments to cultural fit, every hire aligns with your business goals and standards.
Let’s Take Your Business to the Next Level
Your success starts with the right frontline, and we deliver the talent, strategy, and support to help your business thrive. Whether you’re expanding your operations, tackling seasonal demand, or optimizing for efficiency, we’ve got you covered.
Don’t let staffing obstacles slow you down. Partner with Telvista and experience the difference that proactive, results-driven recruitment can make.
FAQs
- What industries does Telvista specialize in for staffing?
Telvista specializes in providing staffing solutions for industries such as telecommunications, legal, and other sectors that require high-volume, specialized, or seasonal hiring. We are experts in matching top talent to the unique demands of these industries, ensuring your team is equipped to succeed. - How quickly can Telvista fill contact center positions?
Telvista can fill contact center positions swiftly by leveraging a streamlined hiring process and a robust talent pipeline. Whether it’s for routine hiring or last-minute staffing needs, we are equipped to meet tight deadlines and ensure you have the talent you need when you need it. - How does Telvista ensure the quality of contact center hires?
We ensure the quality of hires by using advanced assessment tools and tailored evaluations to select only the best candidates. We also prioritize cultural fit, aligning candidates with your company’s values and ensuring a long-term, successful partnership between your team and the talent we provide. - How does Telvista handle seasonal or unexpected staffing surges in BPO?
Telvista is well-equipped to handle seasonal or unexpected staffing surges by rapidly scaling our recruitment efforts. We adapt our strategies to meet high-volume hiring needs, ensuring that your contact center is staffed with qualified candidates, even during peak seasons or unforeseen demand spikes.