What Is Call Center Routing and How Does It Improve Customer Experience?
Call centers continuously strive to improve customer experience and quality of interactions. Within call centers,…
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AI Tools and Trends for Contact Center Automation in 2023
Since almost every business relies on contact center services to provide efficient customer support around…
Considerations When Optimizing Your Operations with Contact Center Automation
In a world and time where a customer’s perception of your company can make or…
How to Use Net Promoter Score to Boost Customer Retention?
An organization’s growth and success massively revolve around how its customers perceive it. For any…
7 Ways Contact Center AI Provides Better Customer Experiences
In this era of mass digitalization, providing customers with exceptional experiences has become paramount. Since…
What are the 4 Key Attributes of a Successful Customer Engagement Model?
No one can deny the fact that customers are invaluable, and so businesses do everything…
4 Fun and Memorable Ideas for Customer Appreciation Day
Although appreciating your customers by saying thank you is a simple and uncomplicated thing to…
Ways to Recognize Your Employees During National Customer Service Week 2023
Professionals working in customer service are critical to both acquiring and retaining customers and, by…
8 Benefits of Implementing an IVR in Your Contact Center
Today, when customer experience has unprecedented importance, extended hold times and unavailability of agents leave…
5 Workforce Management Challenges in Contact Centers and Their Solutions
Workforce management is essential to the operational efficiency of a contact center. Recruiting a vast…
The Rising Trend of Remote Customer Service Workforce: Is It Here to Stay?
Many employers still don’t take trends like The Great Resignation seriously and keep insisting for…
Difference Between Omnichannel and Multichannel Customer Support?
The terms omnichannel and multichannel customer support is often confused as both approaches leverage multiple…