Use of Empathy Statements Is Integral to Your Customer Service
It is not easy to become a successful customer service professional. If you want to…
It is not easy to become a successful customer service professional. If you want to…
Asking the right questions and knowing which ones are the best fit for the occasion…
Nothing is more frustrating for customers than having a long wait time before they can…
With COVID came many challenges for small businesses that required making changes to the way…
When a business is struggling to increase its sales and\or achieve its profitability goals, a…
Outbound calling is meant to reach regular or potential customers to achieve a particular goal…
For any business, customer satisfaction is a top priority in order to build a loyal…
The contact center environment has significantly evolved over the past years. Since omnichannel support is…
The process of reviewing, filtering, and screening User-Generated Content (UGC) to ensure it upholds the…
Telephone answering services and call centers may seem the same. However, it really isn’t. There…
The emergence of the coronavirus pandemic instantaneously brought attention to the importance of remote customer…
Artificial intelligence and digital transformation are two main factors responsible for evolving customer expectations. If…