Telvista Insights

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Use of Empathy Statements Is Integral to Your Customer Service

It is not easy to become a successful customer service professional. If you want to…

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Probing Questions to Improve Customer Service And Close More Sales

Asking the right questions and knowing which ones are the best fit for the occasion…

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What Is Call Abandon Rate and How to Measure It?

Nothing is more frustrating for customers than having a long wait time before they can…

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4 Best Contactless Payment Apps for Small Businesses

With COVID came many challenges for small businesses that required making changes to the way…

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Struggling With Sales? Its Time to Focus on Customer Experience

When a business is struggling to increase its sales and\or achieve its profitability goals, a…

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How To Expand Your Customer Reach With Outbound Call Center?

Outbound calling is meant to reach regular or potential customers to achieve a particular goal…

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Things to Know When Looking for the Incoming Call Service Center

For any business, customer satisfaction is a top priority in order to build a loyal…

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Tips to Enhance the Security of Your IT Outsourcing Company

The contact center environment has significantly evolved over the past years. Since omnichannel support is…

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Why Content Moderation Services Is Important To Your Business?

The process of reviewing, filtering, and screening User-Generated Content (UGC) to ensure it upholds the…

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Do You Need a Telephone Answering Service or Call Center?

Telephone answering services and call centers may seem the same. However, it really isn’t. There…

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Work-At-Home Customer Centre Are the New Disruptors

The emergence of the coronavirus pandemic instantaneously brought attention to the importance of remote customer…

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Call Center Sales Trends for The Great Comeback

Artificial intelligence and digital transformation are two main factors responsible for evolving customer expectations. If…