A Comparison Between Onshore vs Offshore Call Centers
Business owners usually have conflicted opinions when it comes to deciding whether to onshore or…
Telvista Insights
An Insiders Guide to Outsourcing with a BPO Contact Center
Outsourcing is picking up significant traction lately. Businesses are now slowly understanding its significance. In…
Top 6 Trackable Customer Support Metrics
Customer support is the foundation upon which a business builds its reputation. If you are…
Essential Tips for Delivering Multilingual Customer Support
As per the global multilingual customer survey, 68 percent of the customers prefer speaking with brands…
7 Ways Outsourcing can Save Your Business Money
Opting for outsourcing business processes and solutions has always been favored by large corporations. Many…
Optimum Ways to Reduce Cost Per Call In Your Call Center
All call center managers and executives have one pressing goal – to reduce the cost…
Is Your Sales Teams Taking Advantage of Industry Lead Generation Resources?
Entrepreneurial growth and expansion depend on a solid marketing strategy and its foundational cornerstone is…
6 Remote Work Rules to Keep Your Agents Engaged and Productive
The sudden outbreak of the Coronavirus pandemic got companies in every other day industry to…