By Michael Sheldon
At Telvista, we don’t just provide a service—we become part of your business. When I first joined, something stood out to me. It wasn’t just the multilingual contact center capabilities or the cutting-edge technology. What stood out to me was that people here don’t leave.
Many of our employees have been with us for a decade or more, which speaks volumes about our culture, commitment, and the relationships we build—not just with each other, but with our clients, too.
And it’s not just our employees. Some of our clients have been with us for over 20 years. That kind of partnership doesn’t happen by accident. It happens because we take the time to understand their business, their customers, and their goals. Whether we’re helping companies enhance their customer support solutions, implement strategic sales and outsourcing solutions, or improve their customer acquisition strategy, we don’t just check a box—we act as a true extension of their team.
Why Clients and Employees Stay with Telvista
- We become part of your team. Our agents don’t just follow a script. They learn your business inside and out, so every customer interaction feels personal and authentic.
- Our people stick around. Low turnover means your customers hear the same familiar voices, year after year. We build relationships, not just transactions, which leads to excellence in customer service and stronger customer retention strategies.
- We grow with you. Some of the biggest brands in the world have trusted us for decades because we evolve with them to provide effective BPO solutions for energy and utilities, financial institutions, government agencies, and more. At Telvista, we’re always looking for ways to better serve our clients.
It’s all about relationships. At the end of the day, business is personal. That’s why companies stay with us, why employees build their careers here, and why we show up every day ready to make a difference.
If you’re looking for a BPO leader that treats your business like their own—whether you need recruitment services, inbound and outbound contact center solutions, or social media customer support—let’s talk.