Full Range of BPO Services for Healthcare

Personalize patient experience, reduce cost, and improve service efficiencies

Seamless Omnichannel Customer Service

Delivering meaningful and customized patient, payer and provider experiences across all touchpoints

Market Outlook for Healthcare Outsourcing

The size of the global healthcare BPO market was estimated at $227,271.75 million in 2021 and is projected to grow at the CAGR (compound annual growth rate) of 9.34 percent by 2026, which is a whopping $355,992.78 million!

Besides keeping the patient satisfied, in healthcare, back-office tasks are just as important for keeping the business operations up and running. From medical claim processing to human resource management, error-free billing, patient care services, data entry services, scheduling, payroll management, data collection and analysis, healthcare organizations must prioritize all operations for achieving business efficiency and optimal care. Outsourcing these services to a reliable partner can ensure a positive customer experience, optimal performance, and measurable success!

Premiere Solutions for Healthcare Businesses

Telvista, with its 25+ years of experience in the business processing industry, is known as the reputed provider for ensuring enhanced efficiency and performance. With our complete range of HIPAA compliant call center solutions for healthcare, we are committed to improving customer outcomes, reducing costs, and increasing customer and provider engagement.

From appointment management to insurance verification, claim processing, lead generation, scheduling, billing, and patient communication, we help you automate your core and non-core functions. By doing so, Telvista helps its client achieve operational efficiencies, mitigate customer engagement risks and simplify the data management processes. Our AI-powered solutions can transform your business and deliver a personalized customer experience across the board.

82% of healthcare customers say quality customer service is the most important deciding factor when choosing care.

With Telvista’s complete suite of business outsourcing solutions, optimize the patient, payer and provider experience across every touch point on their journey.

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Benefits

Billing and Data Processing

With an A-team of medical billing and data entry experts, Telvista can take care of your back office and medical billing, giving you the flexibility to improve patient care and optimize your revenue.

Revenue Cycle Management

We offer cost-effective Revenue Cycle Management (RCM) solutions to our partners to speed up their billing collecting cycles, improve business efficiency and achieve financial performance.

Service Scalability

Telvista offers frictionless scalability to its healthcare clients to match their changing requirements through Telvista@Home and our highly flexible brick-and-mortar contact center support.

Multilingual Omnichannel Support

We have a team of multilingual support agents with demonstrable experience in delivering exceptional customer care and engagement solutions.

Open Enrollment to Claims Processing

Our BPO experts are ready to support open enrollment with Licensed and unlicensed teams as well as throughout the year for enrollment and claims support.

Fully Compliant Infrastructure

Telvista strictly adheres to the healthcare industry’s compliance protocols to ensure client and customer information is always protected as we optimize their healthcare operations.

Outsource your back-office processes and concentrate on delivering quality healthcare!

Explore Telvista’s fully compliant BPO solutions for businesses in healthcare.

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