Unique Approach to Call Center Quality Assurance
Telvista’s quality assurance process goes beyond traditional quality monitoring. Our QA experts and compliance managers use performance-measuring technology, and data analysis, followed by a continuous improvement process via assessment, analysis, education, and development to ensure an optimal customer service experience.
We conduct internal and customer calibrations to improve the quality of your call center, bring consistency into the calls and boost customer satisfaction! We work relentlessly to find gaps and address them through actionable feedback. Part of our quality assurance services also includes ensuring your call center remains compliant with all industry standards.
We conduct internal and customer calibrations to improve the quality of your call center, bring consistency into the calls and boost customer satisfaction! We work relentlessly to find gaps and address them through actionable feedback. Part of our quality assurance services also includes ensuring your call center remains compliant with all industry standards.
Excellent Customer Service with Call Calibration
Every call center seeks to achieve a high-quality and consistent customer experience and that’s where our call calibration process shines through. Our quality team evaluates customer interactions throughout the day and provides that feedback to agents and supervisors. Weekly sessions are also held to calibrate QA staff, supervisors, clients, and managers to ensure all evaluators score with similar results. With this calibration process, we ensure customer interactions are handled with extreme care and are aligned with the client’s expectations. Through our call calibration process, we don’t just improve the call evaluation standards but also coach our agents for a consistent and optimized customer experience.
